General Policies

Pricing Policy

Pricing/Purchase Terms
Because prices, product descriptions, and availability can change quickly, The Twelfth Fret does not warrant the accuracy or completeness of the information provided on our Site.  Prices on our site are subject to change especially where older postings are concerned and may make changes to the pricing, features, functionality or content of our Site at any time without notice to you.

We reserve the right to limit quantities available for sale. We also reserve the right to at any time, reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you ordered was incorrectly displayed on our The Twelfth Fret site we will provide you with an opportunity to place an order at the correct price.

Though we do our best, we do not represent or warrant that the product information, pricing, or other information available on or through the Site will be correct, accurate, timely or otherwise reliable.
We reserve the right in our sole discretion to edit or delete any prices, documents, information, or other content appearing on our Site.

If you place an order for item(s) that were mispriced, you will be notified by our Sales Staff in most cases. We apologize for the inconvenience. Please understand that we reserve the right to cancel any order for any reason at any time.

The items available on The Twelfth Fret website, and the prices for items on our website, are subject to confirmation. No orders, including their price, are final or binding until shipped. The Twelfth Fret has the absolute discretion to fix pricing errors, which may include the cancelation of your order.

We do not represent or warrant that our Site will be error-free, free of viruses or other harmful components, or that defects will be corrected.

Dollars And Import Duties
The Twelfth Fret lists prices in Canadian Dollars unless otherwise noted, exclusive of any taxes, shipping costs,  or import duties.
As a convenience, we sometimes display a US dollar equivalent based on a recent (but not up to the moment) exchange rate – exchange rates vary daily.  Our site’s exchange display is not automatic, and we manually update it as we need to; the listed US price only as a guide.

If you’re shopping in US dollars, the actual US dollar price is the displayed Canadian dollar price, with the exchange rate at time of purchase, which may or may not be the displayed US dollar price.

Prices shown do not include any import duties or taxes for countries other than Canada.   While The Twelfth Fret must collect and remit appropriate Canadian sales taxes on all transactions – as must all other businesses – we can neither collect or predict import duty or tax policies of other countries.  Take it as a given that your government will likely want to tax whatever you import.

Payment Policy

Please Note:  The Twelfth Fret accepts payment in the following forms:

1. Cash, in person
2. Verified Credit or Debit Card, in person
3. Verified online Credit Card payments through our secure online 3rd party portal. Credit Card Payments that are not fully verified may cause shipping delays. We use Verified by Visa and Mastercard Secure Code.
4. Wire Transfer – contact us for bank transfer details

CHEQUES: As policy, The Twelfth Fret does not accept cheques. Cheques are held by our banks for 120 days, and consequently any actions based on a cheque are delayed until the funds are released.

More Details: